CUSTOMER CARE
Customer satisfaction is our #1 priority. We strive for the utmost perfection to each and every order we attach our name to.
Have any questions or concerns?
We’re always ready to help!
Text us at
908-838-8661
or send us an email to:
RETURNS
Due to the unique nature of our shop, unfortunately,
we do not allow returns/ exchanges
We gladly accept cancelation within 24 hours of purchase.
Feel free to contact us if anything out of the ordinary happens to your purchase during transit or otherwise, so we can fix it ASAP for you.
All knits and jewelry are made to the highest quality and if there should be a problem, please e-mail me as soon as possible.
**All crafts/ paintings are final sale.
FAQ
Why Buy Handmade?
When you buy handmade it shows that you care!
If you buy your friend a commercially produced necklace, the chances are that somebody else will have it too. It might be pretty, but it's not necessarily unique. Buying a handmade item shows you took the time to consider what the specific person likes so that you'll treat them to something not only that they love, but also that nobody else will have! There is a story behind each product. Each handmade product has its story, each handmade shop and the person who created it puts a lot of time and effort into making something that's unique, beautiful, and made just for you.
Each handmade product is unique
Unlike gifts that are mass-produced, you will often find unique differences in each handmade item, which really makes the product and the purchase very special. Nobody in the whole world will have exactly the same item at home, and that's pretty unique!
Handmade is supporting the local economy
When you buy Built from Ashes, you directly support US-based artists! O.K they might not be directly local to you, but the money stays in the US. And that's a pretty big deal. The money doesn't pay for large international bonuses, where the actual maker receives a fraction of the product price, but it goes directly to the person who made your wonderful gift. But it's not just about money. Each purchase, gives the artist, the maker, the craftsperson confidence in their product, a chance to develop their skills further, the opportunity to re-invest the money back to their business and carry on producing beautiful work of art. Made w joy, honor & respect vs mass-produced in a factory by a low paid worker who doesn’t love his job.
Handmade IS High Quality
Speaking of value, those who create handmade products understand the value of making that product in the highest of quality. While it is tempting to get a deal rather than pay a higher price, it’s important to remember that spending less typically means you’re getting less; less integrity of the product, less trust in where it came from, and a lesser quality of material.
How do I track my order?
Once your order is prepared and dropped off at the post office you will receive an email with your tracking number and expected delivery date.
Shipping & Delivery
Every item is hand-made to order so please allow up to two weeks for processing time.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. I try my best to be very timely and get your orders made and shipped as quickly as possible, however, if there is a high demand (i.e holiday time) orders may take longer.
Follow our social media pages to stay updated on holiday cut off dates and keep up with what is happening on our side! We promise to keep you updated!
Privacy Policy
We will not hold any credit/debit information as that is all gathered securely through the Paypal app. If a custom order is made, you are agreeing to allow us to use and sell your design as well. We will collect your e-mail address for updates, newsletters, products coming soon, holiday deadlines, coupons, and more!
100% SECURE ORDERING
We accept online orders made using PayPal, one of the most trusted online payment solutions on the web. We do this to ensure your security and safety.
Custom Ordering
Every item is handmade to order so please allow enough time for the creation process. We will try our best to get you your items as quickly and efficiently as possible.
All custom orders placed will be subject to being put on our site for sale to other customers.