FAQ

CUSTOM ORDERING

Every item is handmade to order so please allow enough time for the creation process. We will try our best to get you your items as quickly and efficiently as possible. 

All custom orders placed will subject to being put on our site for sale to other customers.

SHIPPING & DELIVERY

Every item is hand-made to order so please allow up to two weeks for processing time. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. I try my best to be very timely and get your orders made and shipped as quickly as possible, however, if there is a high demand (i.e holiday time) orders may take longer. 

Follow our social media pages to stay updated on holiday cut off dates and keep up with what is happening on our side! We promise to keep you updated!

 

HOW DO I KNOW MY SIZE?

Hats, Beanies & Headbands are as follows:

Small sizes are all between 15-18 inches in diameter.

This should fit small children.

Medium sizes are all between 19-21 inches in diameter.

This should fit bigger/older children, teens, and some young or smaller adults.

Large sizes are all between 22-24 inches in diameter.

This should fit most adults.

**Plese note that the extra soft chunky knits run a little big so only 2 sizes are being offered.

Child sizes will fit most children.

Adult sizes will fit most adults.

Jewelry sizes are as follows: 

Smalls will fit children and most small females, or if you are looking for a tight fit. 

Mediums will fit most adult women

Larges will fit most adult men

 

RETURNS

All knits and jewelry are made to the highest of quality and if there should be a problem, please e-mail me as soon as possible.

Unfortunately, we do not allow returns.

We will, however, exchange an item if it does not fit, for the same item in a different size.

Exchanges may only be considered up to 10 days of receiving the item.

**All crafts/ paintings are final sale.

 

TRACKING YOUR ORDER

You will receive an email with tracking information once your items have been shipped. Again, please allow at least 2 weeks to receive your tracking number.

 

100% SECURE ORDERING 

We accept online orders made using PayPal, one of the most trusted online payment solutions on the web. We do this to ensure your security and safety.

 

PRIVACY POLICY

We will not hold any credit/debit information as that is all gathered securely through the Paypal app. If a custom order is made, you are agreeing to allow us to use and sell your design as well. We will collect your e-mail address for updates, newsletters, products coming soon, holiday deadlines, coupons, and more!

 

© 2019 by Built from Ashes

ContactBuiltFromAshes@gmail.com

If you have any issues, questions, comments or concerns please feel free to contact us.